Shipping Policy

Last updated: May 16, 2024

Thank you for shopping at Rainbow Mini Piano! We are committed to delivering your Kids Mini Piano Toy to you as quickly and efficiently as possible. Please review our shipping policy below.

1. Shipping Rates

We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Domestic Shipping

For orders within the United States, we typically use USPS or UPS. Once shipped, you can expect your order to arrive within 5-10 business days.

4. International Shipping

We ship internationally to many countries. International orders typically arrive within 10-25 business days after shipment, depending on the destination and local customs processing times.

Please note: International orders may be subject to additional customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing your order.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your shipment directly on the carrier's website.

6. Shipping Delays

While we strive to ensure timely delivery, Rainbow Mini Piano is not responsible for shipping delays caused by the carrier, unforeseen weather conditions, natural disasters, or customs processing. We will, however, do our best to assist you in tracking your package and resolving any issues that may arise.

7. P.O. Box and APO/FPO Addresses

We support shipping to P.O. Box and APO/FPO addresses. Please note that these orders can only be shipped via USPS.

8. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at support@rainbowminipiano.com within 7 days of the expected delivery date for lost packages, or immediately upon receipt for damaged packages. Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to resolve the issue and ensure you receive your product or a suitable resolution.

9. Restricted Countries

We do not ship to countries that are subject to U.S. export restrictions or sanctions. If your country is on such a list, your order will be canceled and refunded.

10. Contact Us

If you have any questions about our Shipping Policy, please contact us at support@rainbowminipiano.com.